- budget (operating and capital – see below for an explanation);
- transit fares;
- service levels; and
- major business decisions.
A final report will be presented at the Standing Policy Committee (SPC) on Transportation and Transit on December 12, 2012.
A lot of work has already been done to prepare us for the future. We have quite a few plans and projects already in place. We also have a strong Calgary Transportation Plan (CTP) that provides a long term plan for transportation in Calgary. The project will combine the work we have already done and identify new work that supports a strong future for Calgary Transit. It will help us explore new ways to serve our customers, new ideas and different ways to work. It will also be a discussion about what is currently working well and how we build on those successes in the future.
To develop the plan our team will work in two areas at the same time:
- Customer and Citizen Value [listening], and the
- Strategic Framework [creating]
Customer and Citizen Value is about making sure we understand the priorities of customers and citizens. We need to understand the needs they have now and the needs they will have in the future. This will include:
- Predicting how the transit customer experience will change over the next 30 years in alignment with changing customer expectations (e.g. more frequent transit service and enhanced customer amenities).
- Outlining how transit benefits everyone, including users and non users (e.g. reduced congestion).
- Telling the story of how a strong transit system improves the quality of life for residents, businesses and people who want to do business in Calgary.
The Strategic Framework describes the pieces that need to work together to produce value for customers and citizens, such as:
- Customer service – Identify best practices that will help us to continue to improve customer service. Customer service is our focus and we need to continue to improve.
- Capital infrastructure – Review the policies, reports and documents that together make up the long term plan for Calgary Transit and identify any missing pieces in fleet, facility and infrastructure plans in the 30 year horizon.
- Service delivery – Identify service level increases required to meet the needs of customers in alignment with the Calgary Transportation Plan. Identify the way in which services that are delivered may need to change over time to meet these long term goals.
- Fiscal strategy – Identify a model of cost, revenues and fares that will allow us to pay for the level of service that Council and customers expect.
- Organization and governance – Research the best organizational and governance structure for Calgary Transit to reach its long term goals. This means exploring different ways to run the transit system. We will also be looking at ways to make sure we have the right number of staff in the right areas to support the organization and meet our customers’ expectations.
Because this is a big project, we are sure that future detailed work that will be needed to fully document all of the pieces. These spin off projects will be completed following the delivery of the Strategic Framework to Council.
The project team will be using existing data (surveys, polls, etc) from transit users and non-users to help craft the plan, but there will also be lots of opportunities for input from Calgary Transit staff and Calgarians. Stay tuned to this website and follow us on Twitter (@RouteAhead) for more information on upcoming events.
This blog will be a place for the RouteAhead team to share information and discuss transit in Calgary with you. We will share information on progress of the strategic plan, including research papers, public events and interesting facts. We hope you will share your thoughts on relevant topics and transit experiences in Calgary and elsewhere.
- Capital budget is the money that is used to:
- construct and repair facilities, such as train tracks, signals, stations, bus terminals, storage and maintenance garages, administration offices;
- buy vehicles, such as buses, trains and specialized support vehicles; and
- purchase new technology, such as real-time information and smart card fare collection systems.
- Operating budget is the money that is used to pay staff who:
- drive buses;
- keep the system safe;
- plan routes;
- design schedules; and
- provide transit service to Calgarians every day!